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Shipping Help

Do you ship internationally

Yes, we ship all over the world. Shipping costs will be determined at checkout based on carrier and destination address. Shipping costs do not include duties and customs fees. Customer will be liable for any and all local taxes upon delivery.Internat

How long will it take to get my order?

Orders processed here in Pittsburgh will ship within 3 business days and typically arrive at their domestic destinations within one week of shipment. Overseas and international deliveries can take anywhere from 7-30 days. Tracking information will be

What shipping carriers do you use?

We ship via the United States Postal Service and UPS most often. You will be offered the opportunity to select a shipping carrier and speed at checkout.

My package is marked delivered, but I can't find it

Sometimes USPS packages are marked delivered before they've actually been dropped off. We typically recommend that you try contacting your local post office, as they we be able to better assist you in locating your package. Here is what the USPS webs

Can you ship my orders together?

Unfortunately, we're not able to combine multiple orders into a single shipment at this time. I know it might seem more convenient, but our system processes each order separately to make sure everything runs smoothly on our end.Here's what this means

Help filing a lost or stolen mail claim

We've partnered with Route shipping insurance to offer our customers the simplest and fastest mail claims process possible. Once you've done that, Route will review your claim and get back to you, usually within 1-2 business days. They might ask for

How much does shipping cost?

Shipping costs are set by the carriers we work with, and not by Kinder. This means that various factors influence these rates, including:. It's important to note that no discounts or free shipping options are currently available. Brands that offer fr