Shipping Help
Do you ship internationally?
Yes, we do ship internationally! We're happy to offer international shipping so families around the world can enjoy Kinder products. As of September 16, 2026, international orders are charged a flat shipping fee of $50.00. Customers can upgrade their
How long will it take to get my order?
We know you’re excited to receive your order (and we’re just as excited to send it your way)! All orders are fulfilled in our Pittsburgh warehouse and usually ship within 3 business days. Once shipped, most U.S. orders arrive within about a week. Int
My package is marked delivered, but I can't find it
Sometimes USPS packages are marked as delivered before they've actually been dropped off. We recommend first checking with your local post office—they'll be able to help locate your package and provide the most accurate information. Here's what the U
Can you ship my orders together?
Unfortunately, we're not able to combine multiple orders into a single shipment at this time. I know it might seem more convenient, but our system processes each order separately to make sure everything runs smoothly on our end.Here's what this means
Help filing a lost or stolen mail claim
This is so frustrating! We're here to help you through this process. All US orders now include package protection as part of the $6.95 shipping fee, covering:. To file a claim, head over to our chatbot in the bottom corner and select Missing Package.
How much does shipping cost?
Shipping is a flat $6.95 per order anywhere in the Continental U.S. — no tiers, no weight-based pricing, no surprises at checkout. That $6.95 isn't just postage. It includes:. Package Protection on every order — if your package is lost, damaged, or s
Delivered to Incorrect Address
Kinder ships to the exact address provided at checkout. We encourage customers to double-check their shipping information before completing checkout to prevent delays, as Kinder Cloth Diaper Co. is not responsible for orders shipped to an incorrect o