Shipping Help
Do you ship internationally
Yes, we do ship internationally! We’re happy to offer international shipping so families around the world can enjoy Kinder products. Shipping rates are calculated at checkout based on the carrier, the weight of your items and your destination. Please
How long will it take to get my order?
We know you’re excited to receive your order (and we’re just as excited to send it your way)! All orders are fulfilled in our Pittsburgh warehouse and usually ship within 3 business days. Once shipped, most U.S. orders arrive within about a week. Int
My package is marked delivered, but I can't find it
Sometimes USPS packages are marked as delivered before they've actually been dropped off. We recommend first checking with your local post office—they’ll be able to help locate your package and provide the most accurate information. Here’s what the U
Can you ship my orders together?
Unfortunately, we're not able to combine multiple orders into a single shipment at this time. I know it might seem more convenient, but our system processes each order separately to make sure everything runs smoothly on our end.Here's what this means
Help filing a lost or stolen mail claim
We’ve partnered with Loop Checkout+ shipping insurance to make mail claims quick and easy for customers who opt into shipping insurance at checkout. To file a claim:. Once submitted, Loop will review your claim and typically respond within 1–2 busine
How much does shipping cost?
Kinder Cloth Diaper Co. offers *free shipping on Continental U.S. orders over $100* (before taxes and fees). Qualifying orders will ship via USPS, UPS, or FedEx—carrier selection is at Kinder’s discretion. Customers can choose to upgrade their shippi
Return to Sender and Incorrect Address
Kinder ships to the address provided at checkout. If a package is returned due to an incorrect or incomplete address, you may:. We encourage customers to double‑check shipping information before completing checkout to prevent delays. Orders are shipp