I received a "delivered" notification, but I don't have my package. What should I do?

Sometimes USPS packages are marked as delivered before they've actually been dropped off. We recommend first checking with your local post office—they'll be able to help locate your package and provide the most accurate information.

Here's what the USPS website says about confirmed delivery updates:

We apologize if you have not received your item as indicated. If your tracking information shows that your package was delivered but you can't find it:

• The carrier may have placed it in a safer location—please check your mailbox, porch, garage, exterior doors, or any protected areas.
• Check again in your mailbox, as some items ship separately from regular mail.
• Confirm with anyone in your household who might have accepted it.
• In rare cases, a package may show as "delivered" but could take an additional 24 hours. If it has been more than 24 hours, you can request a service follow-up with your local Post Office™.

If your package doesn't arrive within 2–3 business days after the "delivered" status, all US orders include package protection as part of the $6.95 shipping fee, which covers lost, damaged, and stolen packages (provided stolen packages are reported promptly). 

To start a claim, head to the chatbot in the bottom corner of our site and select Missing Package, and our Customer Success team will help resolve it with a replacement or store credit. You can also reach us directly at [email protected] with any questions.