How do I file a claim for a lost, stolen, or damaged package?

This is so frustrating! We're here to help you through this process.

All US orders now include package protection as part of the $6.95 shipping fee, covering:

• Lost packages — if your package is lost in transit, we'll file a claim on your behalf and resolve it with a replacement or store credit.
• Damaged packages — if your order arrives damaged, we'll do the same.
• Stolen packages — if tracking shows your package as delivered but it never arrived, this is also covered, provided it's reported promptly.

To file a claim, head over to our chatbot in the bottom corner and select Missing Package. Our Customer Success team will be happy to assist you. You can also reach us directly at [email protected] with any questions.