Whether you need assistance with your order, product inquiries, or just want to share your Kinder experience, we’re here to help you.

Kinder

We&apos;ve partnered with Route shipping insurance to offer our customers the simplest and fastest mail claims process possible.&#xA0; <style type="text/css" id="isPasted"></style><ul><li>Head over to Route&apos;s claim page: <a href="https://claims.route.com">https://claims.route.com</a></li><li>Click on &quot;File a Claim&quot;</li><li>Enter your order number and the email you used when placing the order</li><li>Follow the prompts to provide details about your package</li><li>Submit your claim </li></ul>Once you&apos;ve done that, Route will review your claim and get back to you, usually within 1-2 business days. They might ask for some additional info, so keep an eye on your email. Removed Route shipping insurance from your order at checkout? You will need to file an insurance claim with the carrier responsible for delivering your shipment. Kinder orders that do not include Route shipping insurance are not eligible for replacement or reshipment by Kinder.&#xA0;

We've partnered with Route shipping insurance to offer our customers the simplest and fastest mail claims process possible. Once you've done that, Route will review your claim and get back to you, usually within 1-2 business days. They might ask for

Help filing a lost or stolen mail claim

Shipping Help

How many reusable cloth diapers do I need?

What is the difference between pocket diapers and diaper covers?

Why are my inserts shedding?

Why do cloth diapers leak?

Choosing a cloth diaper safe rash cream?

A simple cloth diaper wash routine that works for most families:

How to "prep" new cloth diapers and inserts

How to bleach sanitize reusable cloth diapers:

How to effectively clean diapers affected by insects

Tips for cloth diapering away from home

Is Vinegar Cloth Diaper Safe?

Dealing with Mold on Cloth Diapers

Washing Hook and Loop Style Diapers

Washing Cloth Diapers

Leaks at Seams and Stitching

Fit Checks and Leaks

Cloth Diapering Help

Can Kinder Diapers be worn as swim diapers?

Looking for a product we no longer carry?

Does Kinder offer budget options?

When do you restock?

Can I make requests for my mystery bundle?

Potty Training Pants

Are Kinder Diapers Sold with Inserts?

What size range do Kinder diapers fit?

Which insert style is best for my child?

Do Kinder Pocket Diapers fit Newborns?

Diapers

Leaking Wet Bag

Wet Bags & Accessories

Kinder Products

How long does it take to receive a response from help@kinderdiapers.com

Can I edit or add anything to my order?

What is your cancellation policy?

Can I change my shipping address after placing an order?

What should I do if I missed the window to change my shipping address?

Edit my Order

Can I return an unwanted item?

Damaged or Defective Items

Missing or Incorrect Item

Returns and Exchanges

My coupon code is not working

Duplicate payments

How do I apply promo/discount codes?

How to remove a coupon at checkout.

Coupons and Payments

Help with My Order

Do you ship internationally

How long will it take to get my order?

What shipping carriers do you use?

My package is marked delivered, but I can't find it

Can you ship my orders together?

How much does shipping cost?

Points Experiation

Can Kinder Points be Refunded?

How to Access Kinder Points

Kinder Points

Where do you find the artists you work with?

When will the print I love be back in stock?

Artwork

Product Warranty

Does Kinder PUL/TPU contain PFAs?

Where are Kinder products made?

Damaged Elastics

Manufacturing

Do Kinder e-gift cards expire?

How to Purchase a Gift Card

How are gift cards delivered?

Marking items as purchased on gift registries

Can I exchange baby shower gifts for different patterns?

Gift Cards + Registries

Donating Gently Used Cloth Diapers

Donation Resources

Sign up for Text Alerts from Kinder

Customer Support

Help filing a lost or stolen mail claimUpdated 8 months ago