We’re so sorry if your order arrived with an incorrect or missing item—we know how disappointing that can be, and we’ll fix it right away. First, double‑check your order confirmation email to make sure the items you received differ from what was orde

We&#x2019;re so sorry if your order arrived with an incorrect or missing item&#x2014;we know how disappointing that can be, and we&#x2019;ll fix it right away. &#xA0;First, double&#x2011;check your order confirmation email to make sure the items you received differ from what was ordered. Then, head to our website and use the chat feature to start a conversation with a care agent. &#xA0;For the fastest help, click the &#x201C;Report a Problem with My Order&#x201D; button in the chat window&#x2014;it will automatically connect you with the right team member to resolve your issue. Be sure to have your order number and any photos ready so we can assist you quickly and accurately. &#xA0;Our team will review your message and respond within 1&#x2013;2 business days to arrange a replacement or ship any missing items. If an incorrect product needs to be returned, we&#x2019;ll provide a prepaid label to make it simple. &#xA0;Thank you for your patience&#x2014;we&#x2019;re committed to making sure your order is perfect! &#xA0;

Missing or Incorrect Item

To keep things safe and sanitary for every family, these items marked Final Sale can't be returned:

To keep things safe and sanitary for every family, these items marked Final Sale can&apos;t be returned:<ul><li dir="ltr">Skin care products</li><li dir="ltr">Clearance items</li><li dir="ltr">Items marked Final Sale</li><li dir="ltr">Washed, worn, or used items</li><li dir="ltr">Items past the 30-day window</li><li dir="ltr">International or APO/FPO orders</li></ul>

Final Sale Items

To keep our products hygienic and safe for every family, approved returns must be:. For health and safety reasons, Kinder does not accept returns that have been used, washed, or show any signs of odor (e.g., detergent, fragrance, smoke, etc.). All el

To keep our products hygienic and safe for every family, approved returns must be:<ul><li>In original packaging (if applicable)</li><li>Unworn, unwashed, and unprepped</li></ul>For health and safety reasons, Kinder does not accept returns that have been used, washed, or show any signs of odor (e.g., detergent, fragrance, smoke, etc.).All eligible items received through the returns process are carefully inspected. Products that arrive in unsanitary conditions will be safely discarded and will not be refunded.If a return is approved, the refund will be issued to your original payment method, less shipping costs unless otherwise noted.

Return Guidelines for Eligible Items

Once a refund has been processed on our end, it may take additional time for the funds to appear in your account. Most banks and credit card providers require 3 to 10 business days to complete refund transactions. Processing times can vary depending

Once a refund has been processed on our end, it may take additional time for the funds to appear in your account. Most banks and credit card providers require 3 to 10 business days to complete refund transactions.Processing times can vary depending on your financial institution and payment method. If you haven&#x2019;t seen your refund after 10 business days, we recommend contacting your bank or credit card company for an update.

Refund Processing

Warranty

Gifts

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