Oh no—we’re so sorry your order didn’t arrive in perfect condition! If you received a damaged or defective item, we’ll make it right. Please start by submitting a claim through our Self‑Service Returns Portal. You’ll be guided step‑by‑step to upload

Oh no&#x2014;we&#x2019;re so sorry your order didn&#x2019;t arrive in perfect condition! If you received a damaged or defective item, we&#x2019;ll make it right. &#xA0;Please start by submitting a claim through our <a href="https://kinderclothdiapers.loopreturns.com/#/">Self&#x2011;Service Returns Portal.</a> You&#x2019;ll be guided step&#x2011;by&#x2011;step to upload photos, describe the issue, and choose whether you prefer a replacement or refund. &#xA0;We accept warranty claims for manufacturing defects reported within 30 days of delivery. Qualifying defects include damaged or delaminated PUL, broken or missing snaps, faulty stitching or elastics, or visible fabric flaws. Once your claim is reviewed and approved, we&#x2019;ll send a replacement or issue a refund to your original payment method right away. Review our full&#xA0;<a href="https://www.kinderclothdiapers.com/policies/refund-policy">returns policy.</a>If damage occurred during shipping and you opted into Loop Checkout+ insurance, you can also file a Loop claim directly for the fastest resolution. Orders without Loop Checkout+ protection will need to file a claim through the shipping carrier. &#xA0;For any other questions or concerns, our support team is always happy to help&#x2014;just email us at <a data-fr-linked="true" href="mailto:help@kinderdiapers.com">help@kinderdiapers.com</a>.&#xA0;

Damaged or Defective Items

Kinder Cloth Diaper Co. diapers and accessories are thoughtfully designed to withstand everyday use, but regular wear and washing over time will naturally affect their appearance and performance. Because cloth diapers experience frequent laundering a

Kinder Cloth Diaper Co. diapers and accessories are thoughtfully designed to withstand everyday use, but regular wear and washing over time will naturally affect their appearance and performance. Because cloth diapers experience frequent laundering and daily use, normal wear and tear is not covered under our warranty.Our warranty covers manufacturing defects for 30 days from the date your order is marked delivered and applies only to the original purchaser. This coverage does not include issues that result from standard use or damage caused by improper washing or drying. If you&#x2019;re wondering whether the issue you&#x2019;re seeing is a manufacturing defect or the result of normal wear and tear, start by reviewing the following qualifying defects.Manufacturing defects include:<ul><li>Damaged or delaminated PUL, excluding cracks or tears caused by improper wash or care over time.</li><li>Broken or missing snaps, excluding damage from getting caught in washing machine or dryer parts.</li><li>Faulty seams, stitching, or elastics, excluding damage from diapers fitted too tightly or from using bleach, vinegar, or other harsh treatments.</li><li>Fabric flaws, excluding snags in the jersey mesh from contact with hook and loop closures, jewelry, or washing machine components.</li></ul>If your diaper&#x2019;s issue doesn&#x2019;t match one of these examples, it&#x2019;s most likely the result of normal wear, frequent use, or improper wash and care&#x2014;not a manufacturing defect.Damage caused by mold growth is not covered under warranty, as mold develops from improper wash and care practices and is not considered a manufacturing defect.To help preserve the life of your cloth diapers, we recommend the following wash and care guidelines:<ul><li>Use a wash routine that includes two complete wash cycles, each with detergent. Make sure your detergent contains both enzymes and surfactants for the most effective cleaning.</li><li>Avoid bleach, vinegar, fabric softeners, and stain removers, which can damage materials over time.</li><li>Tumble dry on low or line dry for best results.</li><li>Do not soak, boil, or use high heat settings, as these can weaken PUL and elastics.</li></ul>Kinder Cloth Diaper Co. is not responsible for damage that may occur as a result of your wash routine, detergent choice, or stain treatment methods. Following the care instructions above will help maximize the lifespan of your diapers while keeping them performing their best for your little one. If you need help with your wash routine, email our care team at&#xA0;<a href="mailto:help@kinderdiapers.com">help@kinderdiapers.com</a> for personalized support.&#xA0;

Wash and Care Policy

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Decoding Odor: What Causes Barnyard and Ammonia Smell in Modern Cloth Diapers?

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Dealing with Mold on Cloth Diapers

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