Missing or Incorrect ItemUpdated 8 months ago

At Kinder Diapers, we strive to provide you with the best shopping experience possible. However, we understand that sometimes things don’t go as planned. If you receive an order with missing or incorrect items, we’re here to help!

If you notice that your order is missing items or contains incorrect products, please reach out to us as soon as possible. Our dedicated customer support team is ready to assist you in resolving any issues.

How to Report Missing or Incorrect Items

To ensure a swift resolution, please follow these steps:

1. Check Your Order Confirmation: Before contacting us, review your order confirmation email to verify what items you were supposed to receive.
2. Gather Information: Make a note of the following details:
   • Order number
   • Description of missing or incorrect items
   • Any relevant photos (if applicable)
3. Email Us: Send an email to our customer support team at [email protected]. In your email, please include:
   • A brief description of the issue
   • Your order number
   • Any additional information that may help us resolve the issue quickly

What Happens Next?

Once we receive your email, our customer support team will:

• Review your request
• Verify the details of your order
• Respond to you within 24-48 hours with a solution

Why Email Us?

Emailing us at [email protected] allows us to track your issue efficiently and provide you with a detailed response. We appreciate your understanding and patience as we work to resolve any problems.