Missing or Incorrect ItemUpdated 14 days ago

We’re so sorry if your order arrived with an incorrect or missing item—we know how disappointing that can be, and we’ll fix it right away.  

First, double‑check your order confirmation email to make sure the items you received differ from what was ordered. Then, head to our website and use the chat feature to start a conversation with a care agent.  

For the fastest help, click the “Report a Problem with My Order” button in the chat window—it will automatically connect you with the right team member to resolve your issue. Be sure to have your order number and any photos ready so we can assist you quickly and accurately.  

Our team will review your message and respond within 1–2 business days to arrange a replacement or ship any missing items. If an incorrect product needs to be returned, we’ll provide a prepaid label to make it simple.  

Thank you for your patience—we’re committed to making sure your order is perfect!