Damaged or Defective ItemsUpdated 25 days ago

Oh no—we’re so sorry your order didn’t arrive in perfect condition! If you received a damaged or defective item, we’ll make it right.  

Please head over to our chat bot in the bottom corner. You’ll be guided step‑by‑step to upload photos, describe the issue, and choose whether you prefer a replacement or refund.  

We accept warranty claims for manufacturing defects reported within 30 days of delivery. Qualifying defects include damaged or delaminated PUL, broken or missing snaps, faulty stitching or elastics, or visible fabric flaws. Once your claim is reviewed and approved, we’ll send a replacement or issue a refund to your original payment method right away. Review our full returns policy. 

For any other questions or concerns, our support team is always happy to help—just email us at [email protected].